Custom software & Customer Service tooling
Tools for sharing highly individualized know-how at scale
We build and maintain custom software for organizations with unique needs. Since 2001, OwnSourcing has worked with clients from startups to major institutions. We have deep roots in the Drupal ecosystem and active open source contributions. Our current focus: building Ariadne, a shared instruction workspace where CS teams and customers collaborate on guidance that's tested by real outcomes. If your CS team supports complex offerings, let's talk.
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Organizations we've collaborated with closely
What we're building
Our projects have always depended heavily on the know-how of expert partners, especially providers of SaaS, PaaS and the models that preceded them. When that knowledge doesn't transfer well, every project downstream pays the price. That pattern is our reason for building Ariadne-CS.
CS teams mainly operate with two channels: documentation (static, generic) and live conversations (customized, contextual, but hard to reuse at scale). The most valuable guidance a CS team produces—the specific, proven, context-aware kind in actual exchanges—stays locked in individual conversations.
Ariadne is a shared instruction workspace between companies and their customers. Instructions are customized to each customer's context, updated as they progress, and scored by whether they actually worked.
Built on twenty years of translating vendor expertise into working applications — and experiencing firsthand the challenges of keeping that knowledge connected to outcomes, project after project.
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